Sent Extra Products? Confirm Whether Extra Content Is Included

The agreed video covers one product set. The brand adds a second set to the parcel, then wonders why it never appears in the finished edit. Start with the confirmed scope. What was shipped and what the creator agreed to film need to be recorded separately and compared.

In a creator’s public account, a second collection arrived as an extra gift, but the brand later asked for it to appear in the video. Without adjudicating an agreement we have not seen in full, the practical response is to clarify what changed and what additional work is being requested.

Compare the shipping list with the filming list

List each product’s model, intended purpose and any existing explanation. It might be the main subject, an optional prop, a backup sample or an extra gift. Mark unclear items as awaiting confirmation. An addition made during packing should not silently become an additional creative assignment.

OneCrew is a workspace for creator details, collaboration records and email. Review the original brief and messages, then record the agreed filming products separately from the products actually sent. Attach the relevant evidence so the conversation concerns a specific difference rather than competing memories.

Describe the extra work before asking for it

“Just include it somewhere” could require a new setup, more product experience, revised narration or another video. Specify the shot: is the item simply in the background, or does it need an unboxing, demonstration, comparison or separate review? Ask whether it fits the existing creative idea.

• Product: the precise item and version being added.
• Action: what should be shown, for how long and with what narration.
• Deliverable: a change to the existing video or an additional file.
• Conditions: the quote, filming arrangements, revisions and delivery date to discuss.

If the original video is already complete, make clear that you are opening a new discussion. If the two sides interpret the original scope differently, compare the relevant messages first. A parcel receipt alone does not settle what content was agreed.

Separate the gift from the content request in your email

Hi [Name], the original confirmed scope was [product A and content]. The parcel also included [product B], which was described as [actual explanation/not yet specified].

We would now like to discuss adding [specific action involving B]. Could you tell us whether it fits the current concept and how it would affect the fee, production and delivery? Until we agree a change, the confirmed scope remains the filming basis. If it does not fit, we can discuss a separate piece.

Use the original conversation and the proposed addition to prepare the draft in OneCrew. Before sending, check that “we would like to add” has not become “this was included.” Record accepted, declined and unresolved elements separately when the reply arrives.

Update the documents people will actually use

Once both sides agree, update the brief, product list and delivery checklist with a version date. A casual “let’s add it” in a message is not useful if the person filming still has the old brief. The deliverables-definition guide can help make quantities and versions explicit.

Before the next shipment, use OneCrew to organize the confirmed product list for the person packing it. An extra product can be a thoughtful gift; extra content needs a visible confirmation of its own.